I have Tracked my package (or attempted to) and I think there is an issue.
- Please Choose one of the following:
UPS recognized my tracking number and gave me a response.
When I track my Order with UPS I get the following info:
UPS Tracking says "Billing information Received" - But no other scans are showing up.
- Business days are Monday-Friday, excluding holidays. Orders that come in on Saturday or Sunday are not processed until the next business day.
Please allow 3 business days for handling. Once shipped, please allow UPS 2 business days to update the shipment information. This means that you should expect to see your tracking information updated within 5 business days of placing your order. (although you'll likely see it updated sooner than that)
It's been 2 business days now, since the billing info was received, and 5 business days since the order was placed, with no additional scans...
This usually indicates an exception of some type so we'd like to look into it as soon as possible. Please click the little red arrow and submit the form that loads in a new page. We'll get right on it and let you know what's up asap!
http://dreadheadhq.com/130
It's been less than 2 bussiness days since the billing info was received or less than 5 business days since the order was placed.
After that amount of time has passed with no movement we can be sure that there is some type of exception and we can follow up with UPS. For now, please click the red arrow to load our form in a new window. Please bookmark the page or make note of the address below.
If your tracking number indicates and there are no new scans 5 business days after the day you placed your order, please return to your bookmark and use the form to let us know so we can follow up with UPS.
http://dreadheadhq.com/130
UPS Tracking says the Tracking Number is Invalid
- Important: Tracking numbers will not be recognized by UPS until handling is completed (up to 3 days) and their system has had a chance to receive and post the scanning information (another day).
Please allow 4 business days* after placing your order for UPS to recognize your tracking number.
Business days are Monday-Friday, excluding holidays.
Orders that come in on Saturday or Sunday are not processed until the next business day.
*If Priority Handling was purchased please figure 2 business days rather than 3 for handling and 3 days total for UPS to recognize the tracking number. It has been less than 4 Business Days since I placed my order.
I know you are excited about getting your stuff! Don't worry though, we have your order. Soon your package information will be updated and you should received an email with tracking information.
Please click the arrow to load our form and bookmark the page or make note of the URL below. If UPS still does not recognize your tracking number after 4 business days use the form at this adress to let us know:
http://dreadheadhq.com/172
It has been at least 4 Business Days since I placed my order.
The tracking number starts with "1 Z"
If UPS stil does not have your tracking number in their system it's likely there is some type of issue. Please click the small red arrow. A form will load in a new window and you can use it to contact us about your tracking number not working.
[ http://dreadheadhq.com/172 ]
The tracking number does not start with "1 Z"
While regular UPS tracking numbers start with "1 Z", UPS mail innovations do not. It's also possible that it is a USPS tracking number. If you want we can try the tracking number with USPS and UPS Mail Innovations to see if it works. Please choose from the options below.
I'd like try my tracking number on the sites to see if I can track the package myself.
- Cool, just click the red arrow and the UPS mail innovations site should load in a new window. After you track the package you can continue the solver to let us know how it went.
- If UPS doesn't have any record of it you can also try tracking it on the US Post Office site by clicking on this red arrow.
- If tracking still did not work please click here.
I apologize for the inconvenience. We really appreciate that you attempted to work through this. We'll see what's going on with the shipment and let you know. Please click the arrow and fill out the form so we'll have everything we need.
http://www.dreadheadhq.com/172
- If you were able to track the package pelase click here.
If everything looks good with your package please click the red arrow....
If there is an issue with your order or you think there may be please click here.
- I'm sorry there may be an issue with the shipment but congratuations getting it tracked. You're doing great!
I've added several of the most common shipping issues to the solver, there is a good chance we can get you to the right form and make sure we get everything we need to solve the issue quickly.
Of course you also have the option of bailing and submitting a more generic form, it's totally up to you. =]
Please choose below to continue. - I'm ready let's finish this.
Awesome!
In a second we're going to collapse all the options on this page to get to the shipping issues.
You'll see "I have Tracked my package and I think there is an issue". Just pick the best option, or if none of the options apply to your situation please choose the last which is: "The response I get is unlike any of these"Click Here to Collapse the other options and continue.
I'm spent and I need a nap. Give me the "do-it-for-me" form.
Here you go. =] Don't take it too hard, you did great. Just click the arrow and fill out the form. We'll get back to you asap.
http://www.dreadheadhq.com/170
I'd like to submit a from and wait for Knotty Sloan to get back to me with tracking info instead.
No problem. Just click the arrow and fill out the form.
http://www.dreadheadhq.com/172
UPS Tracking Shows at least one scan in transit but no recent scans.
It's been more than two business days ince the most recent scan.
This usually indicates an exception of some type, most often loss or damage, but every now and then the package just misses scanning. The likelyhood is high that we'll be able to help expedite the recovery process and get a replacement out sooner rather than later if that's what is needed.
We'd like to look into this as soon as possible. Please click the little red arrow and submit the form that loads, this will give us everything we need to get right on it! Thanks for catching this!
[http://dreadheadhq.com/131]
It's been less than two business days since the most recent scan.
Sometimes packages won't show movement for up to two business days due to delays in UPS's system. After two business days have passed with no movement we can be sure that there is some type of exception. For now, please click the red arrow to load our form in a new window. Please bookmark the page or make note of it.
If two business days have passed from the shipping date that your tracking number indicates and there are no new scans, please return to your bookmark and use the form to let us know so we can follow up with UPS.
http://dreadheadhq.com/131
UPS Tracking says the Address is Undeliverable or has a problem
That's never a good thing. No worries though, we'll see what's up and get a resolution underway. First we need to determine if the address given when the order was placed was exactly right and complete in every way.
Please check your order confirmation email and look carefully at the address. Then choose one of the options below to continue.
- I checked the address and it's perfect in every way.
- My shipping address is a University address
Please click the little red arrow and submit the form that loads, this will give us everything we need to get right on it! Thanks for catching this!
http://dreadheadhq.com/132
- My shipping address is not at a University
Please click the little red arrow and submit the form that loads, this will give us everything we need to get right on it! Thanks for catching this!
http://dreadheadhq.com/129
- I checked the address and there's a possible issue.
Please click the little red arrow and submit the form that loads, this will give us everything we need to get right on it! Thanks for catching this!
http://dreadheadhq.com/136
- I checked the address and I can see what's wrong.
Please click the little red arrow and submit the form that loads, this will give us everything we need to get right on it! Thanks for catching this!
http://dreadheadhq.com/137
UPS Tracking says the package has been delivered but I have not received it.
- 80% of the time (and that's conservative) the package is delivered, it's just hidden. UPS does this so packages are less likely to get stolen. Me thinks UPS should spend less time training drivers to hide packages and more time teaching them how to NOT throw packages at walls - but that's just me.
I have physically walked outside of my house and checked all the clever UPS hiding places: Behind the planter, Under the door mat, On the side porch, beneath the overgrown shrubbery, and I'm SURE it is not anywhere on my property.
If you live in University housing or in an aparment complex UPS will sometimes leave packages with the front desk rather than deliverying them to your door. If you live in an area that has a front desk that could receive packages please check with them to make sure they are not holding anything for you.
When you are done please choose an option below.
I've checked at the front desk of my Apartment complex and they were not holding it OR I live in a house and this doesn't apply
I've also checked my neighbors porch to make sure it wasn't delivered there by accident. (This really happens - it's much quicker to get it from them than to file a claim with UPS.)
All that and still no dice? No worries, at least you gave it your best. I'm really sorry it didn't get delivered properly. Rest assured that we'll make sure you get everything you ordered. Please click the small red arrow to launch our form. It will provide us with everything we need to know to get right on it!
http://dreadheadhq.com/133
Oh snap! It was there! Good stuff!
- Everything looks good with my package! Yay! Please click the lil red arrow to finish up.
Oh boy...looks like there's an issue with my package!
No worries, we won't leave you hangin'! Please click the red arrow to launch a new page with the most common issues. We'll get all the info we need to make it right. By the way, many thanks for your patience!
Sweet! They had it! It's dreadstuff time!
- Everything looks good with my package! Yay! Please click the lil red arrow to finish up.
Oh boy...looks like there's an issue with my package!
No worries, we won't leave you hangin'! Please click the red arrow to launch a new page with the most common issues. We'll get all the info we need to make it right. By the way, many thanks for your patience!
Sure enough! It was under the ceramic frog the whole time! Those sneaky hobbitses!
- Everything looks good with my package! Yay! Please click the lil red arrow to finish up.
Oh boy...looks like there's an issue with my package!
No worries, we won't leave you hangin'! Please click the red arrow to launch a new page with the most common issues. We'll get all the info we need to make it right. By the way, many thanks for your patience!
UPS Tracking says the package has been damaged in transit.
Only one thing to do in this case....let us know so we can fix it. Please click the small red arrow. A from will load which will help you get us everything we need to learn more about your damaged shipment and get a replacement on the way.
http://dreadheadhq.com/134
UPS Tracking says 3 attempts were made and nobody was available to sign
We do not request signature confirmation on packages, however, if UPS or FedEx has ever had problems with stolen packages at an address (even if it occured before you lived there) they will require a signature upon delivery. After three delivery attempts with nobody to sign for it, it's their policy to return the package to the sender. When this happens they do not notify us or refund the shipping amount.
If this has occured please click the small red arrow to send a form and let us know.
http://dreadheadhq.com/135
The response I get is unlike any of these.
Well I've got nothing, sorry about that. Please click the red arrow and let us know what response you received using the form that opens. With any luck we'll be able to help you out and add some more good stuff to our Service Solver in the process. We look forward to hearing from you!
http://dreadheadhq.com/174
The Post Office (USPS) OR "UPS Mail Innovations" recognized my tracking number and gave me a response.
When I track my Order with the post office or mail innovations, I get the following info:
Tracking says "Billing information Received" - But no other scans are showing up.
- Business days are Monday-Friday, excluding holidays. Orders that come in on Saturday or Sunday are not processed until the next business day.
Tracking information for Post Office shipments is not updated as frequently as UPS. Occasionally the first update will be a notice that it's been delivered. For this reason please allow 8 business days after the package has been ordered for the Post Office to update the tracking info. (3 for handling, 5 for them to post an update)
You'll likely see it updated sooner than that. After 8 days with no updates there is a good chance that some type of exception has occured.
It's been at least 8 business days since the order was placed, with no additional scans...
This usually indicates an exception of some type so we'd like to look into it as soon as possible. Please click the little red arrow and submit the form that loads in a new page. Once we know there's a delay we can keep a close eye on it and we'll know as soon as changes occur.
http://dreadheadhq.com/150
It's been less than 8 business days since the order was placed, with no additional scans...
With the post office it's common for packages to not show movement for up to 8 days after the order is placed. After 8 business days have passed with no scans in transit we assume that there has been some type of exception.
For now, please click the red arrow to load our form in a new window. Please bookmark the page or make note of it.
When 8 business days have passed from the date you ordered and your tracking number indicates and there are no new scans, please return to your bookmark and use the form to let us know so we can follow up with the Post Office.
http://dreadheadhq.com/150
Tracking says the Tracking Number is Invalid
Important: Please allow 5 business days* after placing your order for USPS to recognize your tracking number.
Tracking numbers will not be recognized by the Post Office (USPS) until handling is completed (up to 3 business days) and their system has had a chance to receive and post the scanning information (another 2 business days).
Business days are Monday-Friday, excluding holidays. Orders that come in on Saturday or Sunday are not processed until the next business day. *If Priority Handling was purchased please figure 2 business days rather than 3 for handling and a total of 4 business days.- It has been less than 5 Business Days since I placed my order.
I know you are excited about getting your stuff! Don't worry though, we have your order. Soon your package information will be updated and you should received an email with tracking information.
Please click the arrow to load our form and bookmark the page or make note of the URL below. If the post office still does not recognize your tracking number after 5 business days use the form at this adress to let us know:
http://dreadheadhq.com/172
It has been at least 5 Business Days since I placed my order.
The tracking number starts with "1 Z"
All tracking numbers that start with "1 Z" are from UPS, please click the arrow to load the UPS website in a new window and track your package. After you're done you can click one of the options below to continue.
- If you were able to track the package pelase click here.
If everything looks good with your package please click the red arrow....
If there is an issue with your order or you think there may be please click here.
- I'm sorry there may be an issue with the shipment but congratuations getting it tracked. You're doing great!
I've added several of the most common shipping issues to the solver, there is a good chance we can get you to the right form and make sure we get everything we need to solve the issue quickly.
Of course you also have the option of bailing and submitting a more generic form, it's totally up to you. =]
Please choose below to continue. - I'm ready let's finish this.
Awesome!
In a second we're going to collapse all the options on this page to get to the shipping issues.
You'll see "I have Tracked my package and I think there is an issue". Just pick the best option, or if none of the options apply to your situation please choose the last which is: "The response I get is unlike any of these"Click Here to Collapse the other options and continue.
I'm spent and I need a nap. Give me the "do-it-for-me" form.
Here you go. =] Don't take it too hard, you did great. Just click the arrow and fill out the form. We'll get back to you asap.
http://www.dreadheadhq.com/170
If the tracking number still doesn't work please click here.
I'm sorry about that. Don't worry though, we'll see what's going on and get back to you. Please click the arrow and fill out the form that loads.
http://www.dreadheadhq.com/172
The tracking number does not start with "1 Z"
Let's make sure that your tracking number isn't for UPS Mail Innovations. Their tracking numbers are very similar to the post office numbers. The best way to tell is to try the tracking number on the Mail Innovations Site and see if it works (only the correct carrier will recognize the tracking number).
Please click the red arrow to launch the site and try your tracking number. When you're done you can click an option below to continue.
- Neither site recognizes my tracking number! What now?
If neither carrier has your tracking number in their system it's likely there is some type of issue. Please click the small red arrow. A form will load in a new window and you can use it to contact us about your tracking number not working.
http://dreadheadhq.com/156
If tracking worked but there is an issue with your order or you think there may be, please click here.
- I'm sorry there may be an issue with the shipment but congratuations getting it tracked. You're doing great!
I've added several of the most common shipping issues to the solver, there is a good chance we can get you to the right form and make sure we get everything we need to solve the issue quickly.
Of course you also have the option of bailing and submitting a more generic form, it's totally up to you. =]
Please choose below to continue. - I'm ready let's finish this.
Awesome!
In a second we're going to collapse all the options on this page to get to the shipping issues.
You'll see "I have Tracked my package and I think there is an issue". Just pick the best option, or if none of the options apply to your situation please choose the last which is: "The response I get is unlike any of these"Click Here to Collapse the other options and continue.
I'm spent and I need a nap. Give me the "do-it-for-me" form.
Here you go. =] Don't take it too hard, you did great. Just click the arrow and fill out the form. We'll get back to you asap.
http://www.dreadheadhq.com/170
I tracked it and everything looks good! I think were done!
Awesome, please click the small red arrow to finish up.
Tracking Shows at least one scan in transit but no recent scans.
It's been more than six business days ince the most recent scan.
The post office doesn't scan packages while in trasit like some other carriers so its common for packages to go six business days with no updates. When it's been more than six days this usually indicates an exception of some type, most often loss or damage, but every now and then the package just takes a bit longer to arrive due to weather or human error.
We like to know as soon as a package passes six days so we can look into it and be ready to expedite the recovery process and get a replacement out sooner rather than later - if that's what is needed.
Since six business days have now passed we'd like to look into this as soon as possible. Please click the little red arrow and submit the form that loads, this will give us everything we need to get right on it! Thanks for catching this!
http://dreadheadhq.com/151
It's been less than six business days since the most recent scan.
The post office doesn't scan packages while in trasit like some other carriers so its common for packages to go six business days with no updates. When it's been more than six days this usually indicates an exception of some type, most often loss or damage, but every now and then the package just takes a bit longer to arrive due to weather or human error.
We like to know as soon as a package passes six days so we can look into it and be ready to expedite the recovery process and get a replacement out sooner rather than later - if that's what is needed.
Since six business days have not passed yet, please click the small red arrow to load our form and bookmark the page or make note of the URL below. Once six business days have passed, please use the form to let us know so we can follow up with the Post Office and get a replacement on the way if necessary.
http://dreadheadhq.com/151
Tracking says the Address is Undeliverable
That's never a good thing. No worries though, we'll see what's up and get a resolution underway.
Please click the little red arrow and submit the form that loads, this will give us everything we need to get right on it! Thanks for catching this!
http://dreadheadhq.com/152
Tracking says the package has been delivered but I have not received it.
This is almost always because the post office is holding your package at your local post office. Please check with them and see of they have anything waiting for your address. Before you contact them you'll want to make certain it hasn't been delivered to your location. In addition to looking in the mail box, please also check around your front and side doors. The post office doesn't hide packages as well as UPS does but some mail people can be pretty sneaky. If you have a neighbor that sometimes gets your packages by mistake you might check with them. Also, don't forget to ask roomates, parents, siblings, anyone that might have put it in a "safe place" for you. =]
Please click the "plus" to continue...
(isn't this fun! =] )
Got it! It's waiting at the post office!
- Everything looks good with my package! Yay! Please click the lil red arrow to finish up.
Sweet! It was at my front or side door.
- Everything looks good with my package! Yay! Please click the lil red arrow to finish up.
Ha! My room mate didn't know what it was and had set it to the side.
- Everything looks good with my package! Yay! Please click the lil red arrow to finish up.
No dice. I checked with my local post office, around my doors and porches, even with my neighbors and room mates, it's just not here.
No worries, Click this text and fill out the form. We'll get on it asap and keep you posted on our progress.
http://dreadheadhq.com/153
Tracking says the package is being returned to sender.
There are a few reasons this can happen. Sometimes the package gets damaged in transit, sometimes the adress is incorrect or incomplete. In any case we need to know about it so we can minimize the time it will take to get you a replacement. Please click the little red arrow and fill out the Post Office Return to sender form and we'll get right on it!
http://dreadheadhq.com/157
Tracking doesn't indicate any problems but I believe the package should have already arrived.
- Currently all items being shipped through the post office are either sent first class mail or priority mail.
Time in transit for Priority Mail is 7 business days.
Time in transit for First Class Mail is 14 business days.
(Handling time for all shipping methods is 3 business days.)
The main factors that determine which option is used are the shipping weight and the method chosen during checkout.
When Priority mail is chosen your package will be shipped with Priorty Mail regardless of the shipping weight. When
Free Shipping or Flat Rate Shipping is chosen First Class mail will be the default shipping method and Priority Mail will only be chosen if the package exceeds 13oz.
If you'd like to view our shipping times and policies please click the small red arrow . The info will open in a new window and you can return to this window when you're done.
To continue please click one of the options below. My package only contained tools, beads and other light items so the total weight was likely under 13oz and I did not choose Priority Mail. (Select this option if you chose Free Shipping or Flat Rate Shipping)
Add handling time (3 business days) and transit time (14 business days) This comes to a shocking 17 business days** before your order can be determined to be late. The good news is that it rarely takes this long. In fact, many times we see first class delivered in less than 12 business days. We do have to wait the full 17 days before taking action, just to be sure the package is not still on schedule.
**Note: DreadHead Business days are Monday-Friday excluding UPS Holidays
Please choose one of the options below to continue.
I did the math and the order was placed 17 business days ago! (or more) - I'm pretty sure this package is late in a serious way. Help me out!
- Please click the little red arrow and submit the form that loads, this will give us everything we need to get right on it! Thanks for catching this!
http://dreadheadhq.com/154
It has been less than 17 business days since I placed the order.
For right now, the best action to take is to double check the shipping address on your Order Confirmation email. If everything looks good please allow 17 business days to pass from the date you ordered.
After that period we can be reasonably sure that something has gone wrong and we can issue a claim with the post office and send a replacement out.
Please click the small red arrow & bookmark the page that loads. You can also make note of the URL below. When it has been 17 business days from the ship date, please use the form on this page to let us know and we'll have all the information we need to issue the claim and send you a replacement.
http://dreadheadhq.com/154
My package contained a few products or at least one 16oz Dread Soap so it likely weighed over 13oz. (Select this option if you know you chose Priorty Mail)
Add handling time (3 business days) and transit time (7 business days) This comes to10 business days** before your order can be determined to be late. The good news is that it rarely takes this long. In fact, many times we see Priority Mail delivered faster than UPS. We do have to wait the full 10 business days before taking action, just to be sure the package is not still on schedule.
**Note: DreadHead Business days are Monday-Friday excluding UPS Holidays
Please choose one of the options below to continue.
It has been more than 10 business days since the order was placed.
Since there may be some type of exception we'd like to look into this as soon as possible. If there is a problem we can sort it out quickly and minimize further delay. Please click the little red arrow and submit the form that loads in a new page. We'll get right on it and let you know what's up asap!
http://dreadheadhq.com/155
It has been less than 10 business days since the package was shipped.
For right now, the best action to take is to double check the shipping address on your Order Confirmation email. If everything looks good please allow 10 business days to pass from the date you ordered.
Once 10 business days have passed we can be reasonably sure that something has gone wrong and we can issue a claim with the post office and send a replacement out.
Please click the small red arrow & bookmark the page that loads. You can also make note of the URL below. When it has been 10 business days from the ship date, please use the form on this page to let us know and we'll have all the information we need to issue the claim and send you a replacement.
http://dreadheadhq.com/155
The response I get is unlike any of these.
Well I've got nothing, sorry about that. Please click the red arrow and let us know what response you received using the form that opens. With any luck we'll be able to help you out and add some more good stuff to our Service Solver in the process. We look forward to hearing from you!
http://dreadheadhq.com/174
I tried to track my package but the carrier had no record of my shipment at all.
- I'm sorry for the frustration - I do have some good news though. There is a good chance that your tracking number and package are ok and the reason they are not recognized is because the system linked you two the wrong carrier to track the package. I can take you through a couple steps and possibly get your tracking information right now.
Please Click the option below to continue... 80% of the time the problem is a UPS Mail Innovation shipment so we'll try that first.
- Please copy (ctrl-c) your tracking number from your tracking email so we can try it on the Mail Innovations site. Once you have it ready please click the red arrow to launch their site in a new window.
Paste (ctrl-v) it into the tracking number blank and click the track button.
Please return aftward and click one of the options below to continue. Tracking information was available! Please Click to continue...
If everything looks good with your package please click the red arrow....
If there is an issue with your order or you think there may be please click here.
- I'm sorry there may be an issue with the shipment but congratuations getting it tracked. You're doing great!
I've added several of the most common shipping issues to the solver, there is a good chance we can get you to the right form and make sure we get everything we need to solve the issue quickly.
Of course you also have the option of bailing and submitting a more generic form, it's totally up to you. =]
Please choose below to continue. - I'm ready let's finish this.
Awesome!
In a second we're going to collapse all the options on this page to get to the shipping issues.
You'll see "I have Tracked my package and I think there is an issue". Just pick the best option, or if none of the options apply to your situation please choose the last which is: "The response I get is unlike any of these"Click Here to Collapse the other options and continue.
I'm spent and I need a nap. Give me the "do-it-for-me" form.
Here you go. =] Don't take it too hard, you did great. Just click the arrow and fill out the form. We'll get back to you asap.
http://www.dreadheadhq.com/170
- It says tracking informaiton for this piece is unavailable at this time.
Ok, no worries. If enough time has passed for tracking information to get updated (4 business days) there is a chance that Mail Innovations is not the carrier either.
Fortunately Google can automatically tell at UPS tracking number from a Post Office tracking number and help us track it. (Google still doesn't recognize Mail Innovations tracking numbers but we've already checked that out)
Please click the red arrow to lauch Google in a new window and paste your tracking number into the search box. It will return a link where you can try tracking the package. When you're done please return and choose an option below to continue.
- Great, that worked! Please Click to continue...
If everything looks good with your package please click the red arrow....
If there is an issue with your order or you think there may be please click here.
- I'm sorry there may be an issue with the shipment but congratuations getting it tracked. You're doing great!
I've added several of the most common shipping issues to the solver, there is a good chance we can get you to the right form and make sure we get everything we need to solve the issue quickly.
Of course you also have the option of bailing and submitting a more generic form, it's totally up to you. =]
Please choose below to continue. - I'm ready let's finish this.
Awesome!
In a second we're going to collapse all the options on this page to get to the shipping issues.
You'll see "I have Tracked my package and I think there is an issue". Just pick the best option, or if none of the options apply to your situation please choose the last which is: "The response I get is unlike any of these"Click Here to Collapse the other options and continue.
I'm spent and I need a nap. Give me the "do-it-for-me" form.
Here you go. =] Don't take it too hard, you did great. Just click the arrow and fill out the form. We'll get back to you asap.
http://www.dreadheadhq.com/170
- Still no dice! You guys need to put down the pipe!
- Maybe so... =]
I'm sorry none of those steps worked - I really appreciate you seeing this through - at this point there is only one more thing to check.
Please choose from the options below to finish up.
(For the options below please note that DreadHead Business days are Monday-Friday - Please do not count Saturday, Sunday or US Holidays as "business days") It's been 4 business days or more since the order was placed.
Thank you for following this through. We'll check on your shipment and see what's going on. Please click the lil red arrow. Fill out and send us the form and we'll get back to you with a "working" tracking number (or at least let you know what's going on! = )
http://dreadheadhq.com/171
It's been less than 4 business days since the order was placed.
I know you are excited about getting your stuff! Don't worry though, we have your order. Soon your tracking information will be updated.
Just in case it is not, please click the arrow to load our form and bookmark the page or make note of the URL below. If the carrier still does not recognize your tracking number after 4 business days use the form at this adress to let us know:
http://dreadheadhq.com/171
I know 4 business days seems like a long time. Please note that tracking information is often available sooner than that, but we can only commit to processing and shipping orders within our advertised shipping policies: dreadheadhq.com/shipping