My Package has arrived, but there is an issue.
The wrong item was shipped.
It's kind-of sad really, we've been at this since '99 and we still can't get the right items in the box!
Seriously, I apologize for the error. We hate to disapoint our customers. Occasionally we'll come accross an instance where the wrong item was ordered, but often it's just a packing error. If you have your order confirmation, and you don't mind checking, you can look and see if the items ordered match what was received. We'll check this either way but if it's discovered now it will save us both some time. =]
Please choose one of the options below to continue.
I checked my order confirmation email. It shows the correct items, you guys did not send what I ordered
No worries, it happens. In some cases you may want to keep the item, but if not we can give you an RMA number so you can return it and receive a credit.
To request an RMA number please click the small red arrow and fill out the form that loads.
You can place the order for the item you intended to order at any time but please wait for us to get back to you if possible.
http://dreadheadhq.com/240
One or more items were missing from my package but no un-ordered items were included.
Before getting started it's worth checking your order confirmation email to make sure that what you had intended to order was entered into our system. If not, the additional items can be ordered separately.
Occasionaly what will happen is that part of the order ships from a second fulfillment location. This can happen when the location nearest you is missing one of the items you ordered. When this occurs the additional packages often arrive a day or two after the first.
Usually when orders are split an email will be sent to let you know to expect multiple shipments. If you didn't see this email you can check your spam messages to see if it ended up there.
In any case we can check and see if there are multiple tracking numbers for your order and we can see the status of each package.
Please choose one of the options below to continue.
I have my order number (or I have my order confirmation email so I can get it from there).
Checking for Multiple Tracking Numbers
When you Click the little red arrow a new page/tab will open with a form. It will ask for your Order Number and the Zip Code of your Shipping Address. Please enter and submit this info to view the shipment(s) for this order. Please note if there are multiple tracking numbers or just one. If you like, you can go ahead and click on the tracking numbers to get tracking information. please note if they have been delivered or not. When you're done please choose one of the options below to continue.
Hmm, sounds like we dropped the ball. It's hard to say for sure but usually when this happens it means that we managed to ship your package incomplete. If that turns out the be the case I am sorry for our epic fail =[
Rest assured though, we stand behind our screw ups and we make them right.
Please click the small red arrow and fill out the form on the page that loads. It will give us everything we need to see what happend with your order and set things right. You'll hear from us soon.
http://dreadheadhq.com/261
Please use the links to track each of the shipments. If one of them appears to be delivered and others are still scheduled for delivery it's likely that you'll receive those very soon.
Please Choose an Option Below to Continue
I received a tracking email with tracking information for at least part of my order.
I could not find a second tracking email.
I received multiple tracking emails for my order.
That's good news. Please use the links in the emails to track each of the shipments. If one of them appears to be delivered and others are still scheduled for delivery it's likely that you'll receive those very soon.
Please Choose an Option Below to Continue
It looks like the other shipment that has not arrived may have an issue.
I did not receive any tracking emails.
Click the green plus signs before an option to expand it and move forward. The minus sign will close an option. Tip: Clicking the blank area just after the option text will also open and close it.